Privacy Policy
VKfix LLC respects your privacy and is committed to protecting your personal information.
VKfix LLC ("VKfix", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, contact us, request appliance repair services, or communicate with us by phone, email, or SMS.
Information We Collect
We may collect the following information:
• Name
• Phone number
• Email address
• Service address
• Appliance information, including make, model, and service history
• Communications between you and VKfix LLC
• Information submitted through our website, Google Business Profile, Yelp, Angi, Thumbtack, phone calls, text messages, or other communication channels
How We Use Information
We use information to:
• Schedule service appointments
• Confirm appointments
• Dispatch technicians
• Provide repair estimates
• Communicate repair status updates
• Notify customers regarding parts availability
• Respond to customer inquiries
• Provide customer support
• Improve our services and website
• Comply with legal obligations
SMS Communications
VKfix LLC may send SMS messages regarding appliance repair services, including:
• Appointment scheduling
• Appointment confirmations
• Technician arrival notifications
• Service updates
• Repair status updates
• Parts availability updates
• Customer support communications
• Estimate follow-ups requested by the customer
Customers may provide consent to receive SMS communications by voluntarily initiating contact with VKfix LLC through:
• Google Business Profile
• Yelp
• Angi
• Thumbtack
• Direct phone calls
• Direct text messages
Before SMS communication begins, customers are informed that VKfix LLC may send service-related text messages.
By providing a phone number and requesting service, customers voluntarily consent to receive service-related SMS communications.
SMS consent is voluntary and is not required to obtain services from VKfix LLC.
Message Frequency
Message frequency varies depending on the customer's service request and repair status.
Message and Data Rates
Message and data rates may apply according to your wireless carrier plan.
Opt-Out Instructions
Customers may opt out of SMS communications at any time by replying STOP to any message.
After opting out, no further SMS messages will be sent except messages required to process the opt-out request.
HELP Instructions
Customers may reply HELP for assistance or contact VKfix LLC directly.
Information Sharing
VKfix LLC does not sell customer information.
Mobile phone numbers, SMS consent records, and SMS opt-in information will not be sold, rented, shared, transferred, or disclosed to third parties or affiliates for marketing or promotional purposes.
Information may be shared with trusted service providers solely as necessary to provide requested services, including scheduling, customer support, payment processing, website hosting, and messaging services.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect customer information.
However, no method of transmission over the internet or electronic storage is completely secure.
Data Retention
We retain customer information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Third-Party Services
Our website and business may utilize third-party platforms including Google Business Profile, Yelp, Angi, Thumbtack, payment processors, and communication providers. These services maintain their own privacy policies.
Children's Privacy
Our services are not directed toward children under the age of 13.
Changes to This Privacy Policy
VKfix LLC may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
Contact Information
VKfix LLC
Website: https://vkfix.pro
Email: valkot958@gmail.com
Phone: (980) 400-2022
